Responsible Gaming

Loto‑Québec is committed to providing a safe and enjoyable online gaming experience for all our players. As part of our efforts, we have implemented various tools and features to promote responsible gambling habits.

Safe and Balanced Gaming Habits

Gaming should be considered entertainment rather than a source of income. To maintain a healthy balance between gaming and your daily life, consider setting aside specific times for gaming and stick to it. Prioritize your well-being, relationships, and other responsibilities over gaming activities.

Limit the amount of time you spend playing games.
Set realistic goals for winnings or losses.
Be aware of the risks associated with excessive gaming, such as financial problems, strained relationships, or mental health issues.

Budgeting and Bankroll Management

Effective bankroll management is essential to maintaining a healthy balance between gaming and your finances. Consider allocating a specific budget for online gaming and stick to it.

Set aside only what you can afford to lose.
Avoid using borrowed money or funds intended for other purposes.
Keep track of your spending habits and adjust your bankroll limits accordingly.

Deposit, Loss, Wager, and Session Limits

To promote responsible gaming habits, we have implemented various tools and features. These include:

Deposit limits: Set a maximum amount you can deposit into your account within a specified period.
Loss limits: Establish a daily or weekly loss limit to prevent excessive financial losses.
Wager limits: Restrict the amount you wager on individual games or sessions.
Session reminders: Receive periodic reminders to take breaks and assess your gaming habits.

Reality Checks and Time Reminders

Regular reality checks can help you maintain a healthy perspective on gaming. Consider using our built-in features to monitor your gaming habits:

Set time limits for individual sessions or entire games.
Schedule regular time-outs from gaming activities.
Utilize our reality check tool to assess your spending patterns and adjust your gaming habits accordingly.

Cooling-Off Periods and Self-Exclusion Tools

If you feel that your gaming habits are becoming problematic, consider taking a break. Our cooling-off period feature allows you to temporarily suspend or terminate access to your account:

Select a predetermined duration for the cooling-off period (e.g., 24 hours, 1 week, or permanent self-exclusion).
Confirm your decision to initiate the cooling-off period.

Account Verification and Age Restrictions

To ensure compliance with licensing regulations and protect vulnerable players, we require age verification during account registration:

Provide valid identification documents.
Confirm that you are at least 18 years old (or older according to applicable jurisdiction).

Protection of Vulnerable Players

Loto‑Québec is committed to promoting responsible gaming practices among all our players. If you identify yourself as a vulnerable player or have concerns about someone else's gaming habits, please reach out for support:

Contact our customer service team.
Utilize our resources and links provided to external organizations offering help.

Warning Signs of Problematic Gambling

Familiarize yourself with the signs of problematic gambling:

Excessive spending on gaming activities.
Feeling a strong urge or compulsion to gamble.
Neglecting responsibilities, relationships, or work due to gaming habits.

If you recognize any of these warning signs in your behavior, consider reaching out for support.

Support Organisations and Professional Help Resources

Don't hesitate to seek help if you feel that your gaming habits are becoming problematic. Our website provides links to reputable external organizations offering resources, guidance, and counseling:

Contact our customer service team.
Access the relevant organizations' websites or hotlines directly.

Responsible Bonus Usage

When accepting bonuses or promotional offers, be aware of any associated terms or conditions that may affect your gaming habits:

Understand how bonus funds are calculated.
Familiarize yourself with wagering requirements and potential losses due to rollover restrictions.