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Terms & Conditions

By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Acceptance of the Terms

These Terms & Conditions govern your use of our online gaming platform (the "Platform") and all related services. By creating an account or logging in to the Platform, you accept these Terms without modification or exception.

Eligibility Requirements

To access the Platform, you must:

  • Be at least 18 years old;
  • Reside within the province of Québec, Canada; and
  • Comply with all applicable laws and regulations regarding online gaming.

Account Registration Rules

  1. One-Account-Per-User Policy: You may only register one account per user.
  2. Identity Verification: We reserve the right to request additional identification or verification information at any time.
  3. Account Accuracy Obligations: You are responsible for ensuring that your account information is accurate and up-to-date.

Account Security Responsibilities

  1. Login Credentials: Keep your login credentials secure and confidential.
  2. Password Protection: Choose a strong, unique password and change it regularly.
  3. Responsible Behaviour: Do not share or permit others to access your account.

Bonus and Promotion Rules

  1. Bonus Terms: All bonus terms and conditions apply as advertised on the Platform.
  2. Wagering Conditions: Wagers made with bonuses are subject to specific wagering requirements before withdrawal of winnings is permitted.

Deposits and Withdrawals

  1. Verification Before Withdrawal: We reserve the right to request additional verification information or documentation before processing withdrawals.
  2. Processing Procedures: Please allow sufficient time for deposits and withdrawals to be processed; exact times may vary depending on third-party providers.

Responsible Gambling Expectations

We strive to provide a safe gaming environment. To ensure this, please:

  • Set limits responsibly;
  • Monitor your playtime;
  • Do not engage in deposit-heavy or high-risk betting strategies;
  • Seek help from our support team if needed;

Self-Exclusion and Account Restrictions

  1. Self-Exclusion: You may self-exclude yourself from the Platform for a specified period by contacting customer support.
  2. Account Restriction: We reserve the right to restrict your account at any time, including in cases of suspected cheating or breach of terms.

Game Fairness and RNG Systems

Our games are designed with fair play in mind and utilize certified Random Number Generators (RNGs). Our Platform operates independently of external factors, ensuring fairness for all users.

Technical Inteerruptions or Voided Gameplay

In the unlikely event of technical issues affecting gameplay or resulting in voided bets, we reserve the right to:

  • Suspend games;
  • Delay processing withdrawals; and
  • Review each case individually;

Our Platform aims to maintain a smooth gaming experience but accepts that temporary interruptions can occur.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts for any reason, including (but not limited to):

  • Breach of terms;
  • Suspicious activity;
  • Failure to comply with laws and regulations; or
  • Technical issues affecting Platform security;

You agree that your continued use of the Platform after suspension or closure may constitute acceptance.

Intellectual Property and Platform Ownership

The intellectual property rights for all elements contained on this website, including text, images, music, software, trademarks, service marks, brand names, logos, symbols and other proprietary information, are reserved by Loto-Québec and/or its licensors. Your use of the Website is subject to these Terms & Conditions.

Limitation of Liability

Loto-Québec and affiliated entities shall not be held liable for any direct or indirect damages arising from your use of this Platform, including:

  • Any errors in gameplay;
  • Suspended play due to suspected cheating;
  • Late payments or unpaid winnings; or
  • Non-compliance with applicable laws;

Modification of Terms

We reserve the right to modify these terms at any time. By continuing access and use of our services, you agree that you will comply with updated guidelines.

Contact Us

For further information regarding account management or general inquiries about our Platform's operations:

  • Contact customer support;
  • Phone: 514 285-2929 (or toll-free within Canada: 1-866-395-9878).

Additional Resources

To maintain healthy gaming practices and to prevent potential issues associated with online gaming, please refer to our recommended external resources:

  • www.sosjoueurs.qc.ca;
  • www.pourquelejeuresteunjeu.loto-quebec.com

These resources provide confidential support and guidance to promote responsible gaming.

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